Frequently Asked Questions

Here are some commonly asked questions we receive.

 

What are the delivery charges for orders from the Online Shop?
We have a flat-rate shipping fee of $7.95 for the first item. Then, it is only $3 per additional item you add to your shopping cart.
Which payment methods are accepted in the Online Shop?
We accept Apple Pay, Visa, MasterCard, Discover, Amex, and PayPal
How long will delivery take?
Please allow 5-7 days for delivery.
How secure is shopping in the Online Shop?
Yes, it is very secure. The identity of this website has been verified by GeoTrust DV SSL CA. Your connection to lifevac.net is encrypted with 128-bit encryption. The connection uses TLS 1.0.
My coupon code is not working!
Please make sure that you do not include any spaces or special characters in your coupon code.
Can I use more than one coupon code?
Discounts are for a limited time and offers may not be combined with any other sales, promotion, discount code or coupon.
What exactly happens after ordering?
You will receive confirmation of your order. When there is any activity on your order, such as shipped, you will receive a notification email. 
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. If you do not receive it, please don't hesitate to contact us and we will send it.
Returns
Returns will be accepted within 10 days of receipt of the order. Return units must be unopened, with the safety plastic still intact. Opened units may be returned but only for reason of a manufacturer defect to the unit or masks. Please contact us at admin@lifevac.net via email for a return authorization and return label. A refund of the unit cost will be issued following the receipt and inspection of the returned Unit. The charges for the return shipping will be deducted from the refund unless the refund is due to manufacturers defect in which case a full refund of the unit price or replacement will be issued.