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If you have a question regarding our products, please check our FAQs before contacting us. If your question is regarding an existing order or how to process an order, you can contact us using the options below.

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Frequently Asked Questions

LifeVac is equipped to be used on persons starting at 22 pounds utilizing the pediatric mask. Per our mask manufacturer's recommended guidelines 22 pounds is the minimum weight for the pediatric mask to fit properly. Manufacturers must create specifications where their tests show the product functions optimally.   We have verified testimonials that the rescue device was used successfully under that weight recommendation saving infants' lives. After all other choking rescue measures were unsuccessful the parent used the rescue device at their discretion as a last resort to save their child. LifeVac has safely saved children ranging from 3 weeks old to 13 years old. 


The LifeVac can be used in any position.  (Sitting, standing, laying down). We have had reports where moms have used the rescue device in a high chair, laying their child down on the floor, and even sitting on their lap.

The LifeVac device is one-time use-only airway clearance device. If the LifeVac device is used in a choking emergency and has saved the victim's life, the unit should not be used again for sanitary reasons. If used, please contact us through our website to fill out a "Report a Life Saved" questionnaire.  We will contact you and gladly replace your unit free of charge. ( The LifeVac unit can be used multiple times if the obstruction is not dislodged on the first application. The masks should be inspected and consider replacing every 2-3 years.

No.  The LifeVac device will NOT have to be replaced unless used to save the life of a choking victim. Only the masks will need to be replaced every 2-3 years. The outer packaging of the masks indicates an expiration date.  

Yes. The LifeVac was designed to be easy to use. Easy enough that if you live alone, you can use LifeVac on yourself in a choking emergency. Watch the how to video below.

Watch Video

LifeVac is FDA registered as a Class II medical device.  It is exempt from pre-market clearance. The FDA does not require a pre-market review of the LifeVac device. Currently, in the United States, all portable suction devices are required to be registered with the FDA, not approved. 

Yes. The home and travel kits are fully covered for HSA/FSA accounts.

The LifeVac Home kit comes equipped with 3 masks.  The additional mask is a practice mask. We provide customers with a practice mask so they can become familiar with how the rescue device works before an emergency situation occurs. It will also include additional literature and is packaged in a clear zip-close bag. 

The travel kit does not come with the additional mask or additional literature and is packaged in a yellow zip-up bag.  That kit is designed more for those customers that have purchased the home kit and would like an additional unit to take with them on the go.

See below images to see the difference between the two kits.

Our shipping charges for a single unit are $9.70. The flat rate charge for the Home & Travel bundle is $10.70

Most orders ship by end of next business day. Please expect delivery within 7-10 business days.

We accept Apple Pay, Google Pay, Visa, MasterCard, Discover, Amex, and PayPal

Yes, it is very secure. Your connection to is encrypted with 128-bit encryption. The connection uses TLS 1.0. We also have a firewall by Sucuri running for added security. If you don't feel comfortable entering in your credit card information, you can use Apple Pay, Google Pay or Paypal to checkout. All of these payment methods provide an extra level of security.

Please make sure that you do not include any spaces or special characters in your coupon code.

Discounts are for a limited time and offers may not be combined with any other sales, promotion, discount code or coupon.

You will receive confirmation of your order. When there is any activity on your order, such as shipped, you will receive a notification email. 

Yes, you will receive an invoice for your order. If you do not receive it, please don't hesitate to contact us and we will send it.

Returns will be accepted within 10 days of receipt of the order. Return units must be unopened. Opened units may be returned but only for reason of a manufacturer defect to the unit or masks. Please fill out the returns form here for a return authorization and return label. A refund of the unit cost will be issued following the receipt and inspection of the returned Unit. The charges for the return shipping will be deducted from the refund unless the refund is due to manufacturers defect in which case a full refund of the unit price or replacement will be issued.

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